You have made an important investment in the technology infrastructure of your dental practice. We feel it should be protected through regular maintenance.
Reduce the stress, challenges, and costs of meeting your tech needs yourself by letting us provide the tech services you need. With our managed IT services, you have a hard-working company on your team, so that you get to do what you do best: Grow your practice.
With our maintenance plans, you can be assured that your systems are clean, protected, optimized, and ready for business whenever you need them. To be sure every practice receives quality service regardless of their chosen plan, each plan covers the following:
A PDF is available to provide more details about what’s covered in our service plans.
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Silver |
Gold |
Platinum |
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| Server Maintenance | |||
| 24/7/365 Remote Monitoring | • | • | • |
| Unlimited Remote Windows Patch Management | • | • | • |
| Anti-Virus/Malware Monitoring | • | • | • |
| Anti-virus/Malware Cleanup Guarantee | • | • | • |
| Anti-Virus/Anti-Malware Software | • | • | • |
| Onsite Quarterly System Cleanup (Cables, Dust, Etc.) | - | • | • |
| Disaster Recovery Support | - | • | • |
| Priority Support Scheduling | - | - | • |
| Installation of Upgraded Hardware and Software* | - | - | • |
| Workstation Maintenance | |||
| 24/7/365 Remote Monitoring | • | • | • |
| Unlimited Remote Windows Patch Management | • | • | • |
| Anti-Virus/Malware Monitoring | • | • | • |
| Anti-virus/Malware Cleanup Guarantee | • | • | • |
| Anti-Virus/Anti-Malware Software | • | • | • |
| Priority Support Scheduling | - | - | • |
| Additional Services | |||
| Onsite System Cleanup (Cables, Dust, Etc.) | Semi-Annual | Quarterly | Monthly |
| Onsite Maintenance Checkup | Semi-Annual | Quarterly | Monthly |
| Detailed Asset Reporting | - | • | • |
| OpenWeb Website filtering and management (Basic) | - | • | • |
| Online Data Backup Included (G2CSi Data Vault) | 5GB | 20GB | 40GB |
| Support Hours | |||
| Initial Response Time | 4 Hours | 2 Hours | 1 Hour or Less |
| Included Remote Support Hours (¼ Hour Min.) | 2 | 4 | Unlimited |
| Included Onsite Support Hours (1 Hour Min.) | - | 4 | 8 |
| Included Emergency Support Calls | - | 1 | 2 |
| Onsite Scheduling of Support Technician | Best Effort | 48 Hours | Next Business Day |
| 8am – 5pm Helpdesk Support (M-F) | • | • | • |