Managed Service Plans

Checkup Monitor

You have made an important investment in the technology infrastructure of your dental practice. We feel it should be protected through regular maintenance.

Reduce the stress, challenges, and costs of meeting your tech needs yourself by letting us provide the tech services you need. With our managed IT services, you have a hard-working company on your team, so that you get to do what you do best: Grow your practice.

With our maintenance plans,  you can be assured that your systems are clean, protected, optimized, and ready for business whenever you need them.  To be sure every practice receives quality service regardless of their chosen plan, each plan covers the following:

  • Proactive network monitoring and troubleshooting
  • Preventive maintenance for critical network devices
  • Anti-virus and anti-spyware management and updates
  • 24/7 Backup and patch management
  • Asset/Inventory Management with reports
  • Regular Reporting about the overall health of monitored systems.

A PDF is available to provide more details about what’s covered in our service plans.

Silver

Gold

Platinum

Server Maintenance
24/7/365 Remote Monitoring
Unlimited Remote Windows Patch Management
Anti-Virus/Malware Monitoring
Anti-virus/Malware Cleanup Guarantee
Anti-Virus/Anti-Malware Software
Onsite Quarterly System Cleanup (Cables, Dust, Etc.) -
Disaster Recovery Support -
Priority Support Scheduling - -
Installation of Upgraded Hardware and Software* - -
Workstation Maintenance
24/7/365 Remote Monitoring
Unlimited Remote Windows Patch Management
Anti-Virus/Malware Monitoring
Anti-virus/Malware Cleanup Guarantee
Anti-Virus/Anti-Malware Software
Priority Support Scheduling - -
Additional Services
Onsite System Cleanup (Cables, Dust, Etc.) Semi-Annual Quarterly Monthly
Onsite Maintenance Checkup Semi-Annual Quarterly Monthly
Detailed Asset Reporting -
OpenWeb Website filtering and management (Basic) -
Online Data Backup Included (G2CSi Data Vault) 5GB 20GB 40GB
Support Hours
Initial Response Time 4 Hours 2 Hours 1 Hour or Less
Included Remote Support Hours (¼ Hour Min.) 2 4 Unlimited
Included Onsite Support Hours (1 Hour Min.) - 4 8
Included Emergency Support Calls - 1 2
Onsite Scheduling of Support Technician Best Effort 48 Hours Next Business Day
8am – 5pm Helpdesk Support (M-F)